Get in Touch With Us
Our team is ready to help you create the best online Secret Santa experience. Ask questions, share suggestions, or request technical support.
Contact Methods
Main Email
For general inquiries, technical support, and business matters:
[email protected]We respond within 24 business hours
WhatsApp Business
Fast, direct support via WhatsApp for urgent matters:
+55 (31) 98545-8447
Open WhatsApp →Available Monday to Friday, 9 AM to 6 PM
Business Hours
Premium Support: Customers with active WhatsApp service get priority 24/7 support during their draw period.
Frequently Asked Questions
How do I recover a lost group?
Use our recovery page and enter your email. If you still have trouble, send us an email with the group name and approximate creation date.
Technical issues during the draw?
Contact us immediately via WhatsApp for priority support. Include the group code and a detailed description of the problem.
Need help with a payment?
For questions about WhatsApp service payments, email [email protected] with your receipt and order code.
How do I request new features?
We love suggestions! Send us your ideas by email, describing the feature you'd like and how it would improve your experience.
Partnerships and press?
For partnership proposals, press inquiries, or business matters, email [email protected] with the subject "Partnership" or "Press".
About Secret Santa Online
We are part of Sorteador.com.br, a pioneer in online draws in Brazil since 2009. Our mission is to deliver the best Secret Santa experience by combining technology, simplicity, and reliability.
We are committed to service excellence and to delivering a secure, fair, and easy-to-use platform for everyone.
Ready to Create Your Secret Santa?
Don't wait! Create your group now and share it with friends. It's free, fast, and we guarantee a fair draw.
Create Free Group